Effective Date: 01-08-2025

At Grind Culture, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect information when you visit www.grindculture.in or place an order through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Personal information: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, order details, transaction records and purchase value.

• Payment information: Payment-related information processed through the payment methods available at checkout. Payment processing may be handled by Shopify and the relevant payment provider.

• Technical information: Information such as your IP address, browser type, device information, website activity and cookie identifiers.

2. How We Use Your Information

We may use your information to:

• Process, confirm, ship and manage your orders.

• Communicate with you about purchases, deliveries, returns, refunds and customer support.

• Respond to enquiries and resolve customer service issues.

• Send promotional communications where permitted by applicable law. You may opt out of marketing emails at any time.

• Understand website usage, improve our services and maintain website security.

• Comply with legal obligations and prevent fraudulent or unauthorized transactions.

3. How We Share Your Information

We may share relevant information with third parties when necessary to operate our business, including:

• E-commerce and payment providers: To operate the store and process payments.

• Shipping and fulfillment partners: To deliver orders and manage returns.

• Analytics and marketing providers: To understand website performance and support marketing activities, where these services are used.

• Legal and regulatory authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not sell personal information as a standalone product. Information is shared as described in this policy and as otherwise permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website and the services integrated with it may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic and improve the shopping experience.

You can manage cookies through your browser settings. Some cookies may be necessary for essential website functions, including shopping cart and checkout operations.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss and disclosure. Information may also be protected through the security measures provided by our e-commerce, hosting and payment service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law, you may be able to request access to, correction of or deletion of your personal information, or withdraw consent where applicable.

You may also opt out of promotional emails using the unsubscribe instructions included in those communications.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing a request. Certain information may need to be retained to fulfill legal, accounting or other legitimate obligations.

7. International Data Processing

Some service providers used to operate our website may process information in countries other than your country of residence. Where applicable, we take steps to ensure that such processing follows relevant data protection requirements.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers or legal requirements. The latest version will be published on this page with its effective date.

10. Contact Us

For privacy-related questions or requests, contact:

Grind Culture

Email: info.grindculture@gmail.com

Phone: +91 83685 78043

Address: B1043, Chandar Vihar, Block B, Palam Extension, Palam, New Delhi, Delhi 110075

Website: www.grindculture.in