DELIVERY INFORMATION

Can I order different color combo in vest?
Please select any one combo to order. You will receive a mandatory confirmation call from our team, during which you can request any changes you’d like, and they will modify the order for you.

Where is my order?
Once your order is placed and processed, you would receive a WhatsApp confirmation which will include all the relevant tracking details regarding your order.

How long will delivery take?
Our orders are been shipped by road so it usually takes within 4-7 working days to get the order delivered in India .

What if I don’t receive tracking details?
If you didn’t receive the tracking number after placing the order, get the tracking number by either emailing us at : Info.grindculture@gmail.com

 Phone: +91-8368578043

Which delivery companies are we associated with?
Our shipping partners are mostly Delhivery  If the address lies in a non-serviceable pin code, we also use domestic delivery partners. You will be notified about the delivery once your order is confirmed.

MY ORDER INFORMATION
How can I pay for my order?
We accept payment for your order from the following credit and debit cards: 

Visa, Visa Debit, and MasterCard. 

UPI: GooglePay, PhonePe, and Paytm.

We also offer Partial Cash on Delivery (COD).

Why was my order canceled?
The order gets canceled if the shipping address or contact information is incorrect. We request you to please provide us with accurate address and contact details for seamless delivery.

Can I change or cancel my order?
If you wish to cancel your order, Kindly email us at Info.grindculture@gmail.com or WhatsApp: +91 83685 78043 within 12 hours after placing your order.

I received a wrong/faulty item or an incomplete order. What do I do?
In such rare scenarios, we take complete responsibility. Please reach out to us at Info.grindculture@gmail.com or WhatsApp: +91 8368578043 and outline that you’re reporting a FAULTY item in the subject of your email. 

 

We will need the following details from you to proceed with replacing your faulty item

Your Order ID number
Pictures of evidence of the faulty item
Description of the issues you have with the faulty item
Any relevant contact information. 

How do I return the product if I don’t like it?
Grind Culture offers hassle-free Exchanges. Please read more about it on our  EXCHANGE policy

OTHER INFO

Where is your shop or any store?
Currently, there is one agency that stocks our products.

Buzz Buddy Media Agency

B1043, Chandar Vihar, Block B, Palam Extension, Palam, New Delhi, India  110075

If you’re interested in being an Grind Culture franchise, feel free to message our friendly staff at Info.grindculture@gmail.com or Whatsapp: +91 8368578043.

We can’t wait to get in touch with you and will be more than happy to assist you, please bear with us as we receive a high volume of emails and orders. We will get back to your query as soon as possible.

 

Anything we haven’t answered?

Drop us a message at:

Phone: 8368578043

Email: Info.grindculture@gmail.com 

WhatsApp: +91 8368578043

We will get back to you as soon as possible.